top of page
Letter a initial _ Premium Vector_edited.png

Terms & Conditions

                                                                                     Anaga Health – Terms & Conditions (Sales & Services)

                                 Registered Address:
803/P, Padmanagar Phase-II, Chintal, Hyderabad, Telangana, India

1. Introduction

Welcome to Anaga Health. These Terms & Conditions (“T&Cs”) govern the sale of products and provision of services by Anaga Health (“Company,” “We,” “Us”) to customers (“You,” “Your”). By purchasing or using our products and services, you agree to be bound by these T&Cs.

2. Scope

  • Applicable to all sales of medical, healthcare, and wellness-related products.

  • Applicable to services offered by Anaga Health, including consultation, support, and digital health services.

  • These T&Cs are subject to Indian law for domestic transactions and international laws for cross-border sales.

3. Eligibility

  • Customers must be 18 years or older.

  • For medical devices or regulated products, customers must comply with local health authority regulations (e.g., CDSCO in India, FDA in the USA, CE in Europe).

4. Sales & Services

  • Orders are subject to acceptance and availability.

  • Prices are displayed in INR for domestic sales and USD/EUR/other currencies for international sales.

  • Services are intended for general wellness and health support and do not substitute for medical diagnosis or treatment unless explicitly stated.

5. Payment Terms

  • Accepted methods: UPI, Net Banking, Credit/Debit Cards, and International Gateways (Stripe, PayPal, etc.).

  • Payments must be completed before delivery unless otherwise agreed in writing.

  • International customers may be subject to currency conversion fees and applicable import taxes.

6. Delivery & Shipping

  • Domestic (India): Delivery within 3–7 working days.

  • International: Delivery timelines vary depending on destination and customs.

  • Risk of loss passes to the customer upon delivery/acceptance.

7. Returns & Refunds

  • Products may be returned within 7 days of receipt if unused, unopened, and in original packaging.

  • Consumables, personal hygiene products, and personalized services are non-returnable.

  • Refunds are processed within 7–14 working days after inspection and approval.

8. Warranties & Disclaimers

  • Products are covered only against manufacturing defects.

  • No guarantee of specific health outcomes from products or services.

  • Liability is limited to the purchase value of the product/service.

9. Compliance & Legal Provisions

  • Indian Law:

    • Compliant with Consumer Protection Act, 2019.

    • Adheres to Drugs and Cosmetics Act, 1940 and Medical Devices Rules, 2017 (where applicable).

    • Invoices issued in compliance with GST regulations.

  • International Law:

    • Subject to local import/export regulations of the buyer’s country.

    • Products/services may require compliance with FDA (USA), CE Marking (EU), ISO 13485, or other standards depending on jurisdiction.

10. Data Protection & Privacy

  • Customer data will only be used for order fulfillment, service delivery, and compliance.

  • Complies with Digital Personal Data Protection Act, 2023 (India).

  • For international customers, complies with GDPR (EU) and other applicable global data privacy laws.

11. Intellectual Property

  • All trademarks, logos, product designs, and content belong to Anaga Health.

  • Customers may not reproduce, distribute, or modify our intellectual property without written permission.

12. Limitation of Liability

  • Anaga Health shall not be liable for indirect, incidental, or consequential damages.

  • Maximum liability is capped at the invoice value of the purchased product/service.

13. Dispute Resolution

  • Domestic (India): All disputes shall be subject to the jurisdiction of courts in Hyderabad, Telangana, India.

  • International: Disputes shall be resolved via arbitration under UNCITRAL Arbitration Rules, with the seat of arbitration in Singapore or Hyderabad, India.

14. Force Majeure

Anaga Health shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, strikes, pandemics, cyber incidents, or government restrictions.

15. Amendments

We may update these T&Cs from time to time. The revised version will be published on our official website and will be effective immediately upon posting.

​

bottom of page